Privacy Policy
This Privacy Policy (“Policy”) describes how Marketplaced (“we,” “us,” “our,” “Marketplaced”) collects, uses, stores, discloses, transfers, and protects your personal data and information when you access and use our website, platform, services, applications, subdomains, systems, and any associated tools (collectively, the “Platform”).
Your access to and use of the Platform signifies your acknowledgment and consent to the terms described herein. If you do not agree to this Policy in its entirety, you must cease all access to the Platform.
Data Collection and Categorization
We collect various types of data from users, including but not limited to:
Personally Identifiable Information (PII): such as your name, address, telephone number, email, national ID number, taxpayer information, geolocation, and biometric data (if applicable).
Transactional Data: payment records, QRIS codes, purchase history, escrow reference IDs, timestamps, shipping activity, refund requests, and related metadata.
Device and Access Data: browser type, IP address, operating system, screen resolution, device ID, and behavioral tracking analytics.
Communication Records: interactions with customer service, dispute resolutions, support tickets, chat history, and audio call recordings (if applicable).
Third-Party Integration Data: where applicable, information received from authorized APIs, third-party plugins, or platforms you connect with.
Purpose of Processing
The collection and processing of your data serve multiple lawful purposes, including:
Facilitating secure, regulated, and traceable transactions between transacting parties.
Verifying identities under KYC (Know Your Customer) protocols, AML (Anti-Money Laundering) regulations, and financial supervision frameworks governed by OJK and BI (Bank Indonesia).
Complying with national and international legal requirements related to cross-border payments, escrow holdings, and dispute arbitration.
Optimizing Platform functionality, performing behavioral segmentation, A/B testing, and service personalization.
Enabling status notifications (e.g., pending payment, under review, claim opened, etc.) to users.
Preventing fraud, abuse, or system manipulation through automated and manual monitoring.
Legal Basis for Processing
We rely on various legal bases depending on the nature of the data and context of collection:
Contractual Obligation: to perform our agreement with you.
Legal Compliance: to adhere to applicable laws and regulations.
Legitimate Interest: to improve the platform and protect users.
Consent: in cases where explicit authorization is required.
Data Retention and Storage
Your data will be retained as long as necessary to fulfill the purposes described or as required by law, whichever is longer.
Personal data is stored in encrypted format
Sensitive data may be pseudonymized or anonymized
Data backups follow multi-region retention protocols
Geographic Scope and International Transfers
Your data may be processed or stored outside your country. Transfers follow Standard Contractual Clauses (SCCs), intercompany agreements, or equivalent safeguards.
Data Subject Rights
Depending on your jurisdiction, you may have rights to:
Access
Correct
Delete
Port
Restrict or object to processing
Verification may be required. Some requests may be denied if they conflict with legal obligations.
Disclosure to Third Parties
We do not sell or rent your data. We may share data with:
Payment partners (e.g., QRIS, banks, e-wallets)
Logistics providers
Government or regulators upon lawful request
Affiliates and service providers operating under contracts and confidentiality terms
Use of Cookies and Tracking Technologies
We utilize:
Session & Persistent Cookies
Web Beacons and Tracking Pixels
LocalStorage / SessionStorage
You may disable cookies via browser settings, which may impact functionality.
Security Measures
We apply multiple safeguards:
TLS/SSL encryption
AES-256 for sensitive storage
Two-Factor Authentication (2FA)
Role-based access controls
Periodic security audits
Despite best efforts, residual risk remains.
QRIS-Specific Considerations
If using QRIS:
QRIS codes reflect seller location (e.g., “MARKETPLACED JAKARTA”)
Governed by BI and OJK
Transaction logs handled by certified partners
Data shared with financial institutions
Children’s Privacy
Marketplaced is not intended for users under 18. If you are a guardian and suspect data was submitted by a child, please notify us immediately.
Automated Decision-Making
We may use automation to detect fraud or compliance risks. These systems are reviewed to ensure fairness and legality.
Platform Usage Monitoring
We monitor usage for:
Service improvement
Abuse prevention
Performance optimization
Legal compliance
Includes session recording and profiling.
Behavioral Advertising
Third-party services (e.g., Google Ads, Meta Pixel) may be used. Opt-out is available via their settings.
Consent Withdrawal
Where processing is based on consent, you may withdraw at any time. Prior processing remains lawful. Some features may become unavailable after withdrawal.
Third-Party Links
Links to external sites are not governed by this Policy. We recommend reviewing their own privacy statements.
Policy Modification
We reserve the right to update this Policy without prior notice. Continued use after changes constitutes acceptance.
Governing Law
This Policy is governed by the laws of the Republic of Indonesia, without regard to conflict of laws principles.
Dispute Resolution
Disputes will be resolved exclusively in Indonesian courts or arbitral forums as designated by Marketplaced.
Language
If there is any discrepancy between versions, the English version of this Policy shall prevail.
We collect information about you during the checkout process at our store.
What we collect and store
When you visit our site, we will track:
Products you’ve viewed: we’ll use, for example, to show you products you’ve recently viewed
Location, IP address, and browser type: we will use this for purposes such as estimating taxes and shipping
Shipping address: we will ask you to enter this so that we can, for example, estimate shipping before you place an order, and ship the order to you!
We will also use cookies to track cart content as you browse our site.
When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, e-mail address, phone number, payment / credit card details and optional account information such as username and password. We will use this information for purposes, such as to:
Send you information about your account and orders
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with all legal obligations we have, such as calculating taxes
Improve our store offers
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, e-mail, and phone number, which will be used to fill out the checkout for future orders.
We generally retain information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue to retain it. For example, we will retain order information for XXX years for tax and accounting purposes. This includes your name, e-mail address and billing and shipping address.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Our team members have access to the information you provide to us. For example, administrators and store managers can access:
Order information such as what was purchased, when it was purchased and where it should be shipped, and
Customer information such as Your Name, e-mail address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and assist you.
What we share with others
We share information with third parties that help us provide you with store orders and services; for example —
Payment
We accept payment via PayPal. When processing a payment, some of your data will be passed on to PayPal, including information necessary to process or support the payment, such as total purchases and billing information.
Please see PayPal’s Privacy Policy for more details.
